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What is 2-Step Verification?
2-Step Verification is a security procedure that allows Ohioans to verify that they are who they claim to be, and is now required through OH|ID for BMV Online Services.
There are six options available for 2-Step Verification Registration. Please register for at least two options. We recommend enrolling in a combination of a phone-based option and an email option. Please see the six options listed below.
For 2-Step Verification Registration Options*
IBM Security Verify App
Verify with a simple tap on your iOS or Android device with the IBM Security Verify app.
Authenticator app
Verify with a one-time access code that is generated by an authenticator app on your mobile phone or tablet.
FIDO device
Register an authenticator to enable passwordless authentication.
Text Message
Verify by entering by a one-time PIN sent to your phone via SMS text. Standard message rates apply.
Email
Verify by entering by a one-time PIN sent to your email address.
Phone Call
Verify by entering by a one-time PIN sent via voice call. Standard voice rates apply.
*Please note that for a phone call and an SMS text message to count as two separate methods, there needs to be two separate phone numbers
2-Step Verification FAQs
Question: My 2-Step Verification failed. Why did this happen?
Answer: Your 2-Step Verification can fail for various reason such as putting an incorrect or expired OTP, waiting too long to approve a push notification, or accidently selecting decline on the push notification. If the 2-Step Verification method you have chosen failed, please try your preferred option again.
Question: Can I add or remove 2-Step Verification methods after initial setup??
Answer: To manage your existing 2-Step Verification methods visit https://ohid.ohio.gov/wps/myportal/gov/ohid/manage-account/dashboard/account-settings/mfa-verification and click "manage".
To add a new 2-Step Verification option, click "Add new method."
To remove an 2-Step Verification option, highlight the option and click the three dots that appear to the right of it, followed by "Remove Authentication."
Question: I have added text and phone call as my 2-Step Verification options, why does the system tell me I still need a second method?
Answer: For text message and phone call to count as separate forms of 2-Step Verification, you must use a different phone number for each method. If you do not have two numbers, you will need to enroll in either Email or IBM Verify as your second 2-Step Verification option.
Question: I am using Email for 2-Step Verification and have not received a code, what do I do?
Answer: Check your spam folder if you are not receiving the passcode directly to your inbox. If this does not work, attempt to use a separate 2-Step Verification option.